This guide was created to assist consumers with researching various consumer protection issues, including how to file a consumer complaint. There are consumer protection laws at both the state and the federal level; you can find information about both on this page.
This page includes relevant laws, links to websites from different state and federal agencies that discuss consumer protection laws in "plain English," and information on filing complaints. The Practice Aids page provides a list of Texas State Law Library resources that may be useful to practitioners working on consumer protection issues.
Below you will find references to areas of the Texas Business and Commerce Code and federal law that govern consumer protection and issues related to deceptive trade practices. If you find these statutes difficult to understand, you may want to look at the "plain English" resources on this page or speak to an attorney.
Because Texas and federal law may not be easy to understand, below you'll find a collection of government resources that help to explain the law in "plain English."
These resources also provide "plain English" information on the Texas laws which protect consumers.
These resources also provide "plain English" information on the Federal laws which protect consumers.
Many of the e-books available through the State Law Library contain forms or drafting guides. Below are some electronic resources that may help you with your research on consumer protection.
Below are some print books that may provide further guidance. If you can't visit the Texas State Law Library in Austin, these books might be available at a law library near you or a public library near you.
Chapter 1 of this book provides an overview of consumer protection issues such as deception, false advertising, unfair practices, and privacy.
It is possible to file a complaint against a company that violates state or federal law with numerous state agencies, federal agencies, or nonprofit groups.